Client Profiles, Alphawest and Microsoft join forces to bring CRM4Legal to Australia
A new partnership to deliver more effective client relationship management solutions to help share, integrate and manage information.
Sydney, Australia, Client Profiles Inc, a Microsoft Certified Gold Partner, today announced the Australian launch of CRM4Legal, its CRM application for the legal profession. CRM4Legal will be distributed in Australia by Alphawest Services Pty Ltd (“Alphawest”), a leading Australian ICT Services provider with a reputation for delivering first class Information Communications and Technology (ICT) solutions to the legal sector.
CRM4Legal, built on Microsoft Dynamics CRM 4.0, has been developed by Client Profiles to provide legal firms with quick and easy access to all matters, contacts and companies from within Microsoft Outlook.
Whit McIsaac, President and CEO of Client Profiles, said, “Competitive pressures, consolidations, mergers and specialisations have made it essential for law firms to get closer to clients to maximise opportunities and generate new work – particularly in cross marketing and client referrals. CRM4Legal is a system specifically designed for law firms that really optimises a firm's assets and improves practice performance by providing an integrated platform that leverages Microsoft’s key applications.”
Client Profiles has identified demand for CRM applications in the Asia-Pacific legal industry and has developed a strategy that enables customers to benefit from customer relationship management improvements that are possible with CRM4Legal. Alphawest has built a wealth of experience and knowledge from working in the legal sector and recognises the value that it believes this solution will deliver to their already strong legal client base.
Client Profiles has also recently opened a new office in Sydney which leaves it well positioned to support Alphawest in sales and support throughout Australia.
McIsaac continued, “Alphawest had already identified the legal sector as an important growth market and has the expertise and national breadth to deliver this solution to the Australian legal marketplace.”
Robert Parcell, CEO at Alphawest commented, “Alphawest has a true commitment, focus and specialisation in servicing the legal market. We pride ourselves on understanding our customers’ businesses in order to deliver the best ICT services and solutions. We are pleased to be able to partner with Client Profiles to deliver a tailored, simple and easy to use solution that helps legal practices manage their extensive network of contacts, files and data in a single interface.”
CRM4Legal supports Microsoft Performance Point Server, SQL Server Reporting Services, SharePoint 2007 and Microsoft Office. It also supports Microsoft’s Unified Communication Vision working with Office Communications Server 2007 and Exchange 2007.
About CRM4Legal
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Provides quick and easy access to all matters, contacts and companies from within Microsoft Outlook;
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Integrates applications and information from time and billing or case management sources to create seamless links across systems and platforms, available via the Internet, Outlook, BlackBerry or Windows Mobile;
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Provides complete visibility over each contact or company, with all data stored in a single location that is accessible across the firm;
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Seamlessly tracks all client communications, unifying client e-mail and responses by automatically capturing discussion threads as part of each client’s history record;
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Saves time and reduces costs by automating business processes to transform repetitive tasks into powerful, automated business workflows, with potential improvements to firm productivity and profitability;
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Increases business value potential with single client view across the entire practice;
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Delivers opportunities for business growth without increasing people costs while increasing control.
About Client Profiles
Since 1987, Client Profiles Inc (www.clientprofiles.com) has been providing innovative case and financial management software and networking solutions to leading law firms worldwide. The company has implemented more than 1,500 case and financial management solutions for law practices, corporate legal departments and governmental agencies in USA, Canada, UK and Europe.
Client Profiles provides a comprehensive, integrated software platform that delivers calendaring, email, contact, document, case and financial information management. Through Client Profiles desktop solutions, tens of thousands of legal professionals are now efficiently managing their cases and easily collaborating with in-house staff, clients and other related parties.
For additional information on the Client Profiles Law Office Suite, visit: www.clientprofiles.com or phone 0011 1 866 720 5005.
